PRINTER TROUBLESHOOTING
Watch our quick video guide below to help you quickly get your printer printing again. If you prefer written instructions you can find some further down the page.
Initial Check:
Lift the cover of the printer to expose the interior. Check the front panel for any error lights indicating a paper jam.
Accessing the Jam:
- If an error light is on, open the front of the printer by pushing the eject button (figure 1) and pulling the front door towards you.
- Press the long knob on top to fully extend the door, revealing the paper path (figure 2)
Clearing the Jam:
- Locate the jammed paper and gently pull it out in the direction indicated by the arrow on the diagram (figure 3)
- If the paper is damaged, use scissors or tear off the defective part
Ink Cassette Inspection:
- Remove the ink cassette from the printer and inspect for any tears in the ribbon. (figure 4)
Ribbon Repair:
- If the ribbon is torn, lay the cassette on a flat, clean surface.
- Place a piece of transparent adhesive tape on the centre of the torn ribbon.
- Wind the shaft of the ribbon in the direction of the arrow until the tape is no longer visible. (figure 5)
Reinstalling Paper and Cassette:
- Reinsert the print paper between the roller and guide.
- When you hear the buzzer, stop feeding the paper.
- Reinstall the ink cassette with the ink ribbon into the printer.
- Ensure all components are securely in place.
- Close the door and the printing unit by pushing it until it clicks.
